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Terms and conditions

Please read these terms of use carefully. If you use the Cow & Gate website at www.cowandgate.co.uk (the "Site") then you are agreeing to these rules (the "Terms and Conditions").


  1. This Site is produced by Nutricia Limited t/a Danone Nutricia Early Life Nutrition, Newmarket House, Newmarket Avenue, White Horse Business Park, Trowbridge, Wiltshire, BA14 0XQ (registered company number 00275552) (“Nutricia”), for your information, education and communication. One of our brands is Cow& Gate and in these terms and conditions we refer to ourselves as “Cow & Gate”.
  2. The Site and its contents are designed to comply with UK laws and regulations and are intended for use by UK residents only. Nutricia Limited makes no representation that any information contained in this Site is relevant or appropriate to other locations. If you are calling from outside the UK we advise that you speak to your local healthcare professional if you have any questions regarding your pregnancy or baby.
  3. This Site offers you the option of viewing information about Cow & Gate products. If you choose to view this information, you are accepting that we are supplying this information at your individual request for information and educational purposes.

5-Step Weaning Plan Order Request

  1. The personal details we request from you when you request a weaning guide will only be used to dispatch the guide to you. If you also wish to become a member of the C&G baby club, we will use those details to register you for that too. Please note that we limit the number of weaning guides that any one household may order to three, and this limit includes any guides you may receive as a member of C&G baby club.

Registrations for the 5-Step Weaning Plan

  1. As part of your registration with the 5-Step Weaning Plan, you will receive emails about your weaning plan choices and the Weaning Plan programme.
  2. We ask for your email address, forename, surname and postcode as mandatory details when you use the 'Get in touch' form on this Site. This allows us to identify you and to answer your query directly.
  3. We also ask you for your name, email, as well as your baby's date of birth when you register for the Cow & Gate 5-step Weaning Plan.
  4. Registration for the 5-step Weaning Plan enables you to access parts of our sister site C&G Baby Club. This will not register you as a member of the Baby Club. If you’d like to sign up for the Baby Club, please register here www.cgbabyclub.co.uk/register.
  5. If you have agreed, your personal details may be shared internally across the Danone Group of companies.
  6. Information may also be shared with external third parties for marketing analysis (in which case information will only be shared for matching purposes and results will be returned on an anonymous and aggregated basis) or for behavioural targeting (in which case information will only be shared on an anonymous and aggregated basis).
  7. Nutricia maintain a “single customer view” of your account which spans CGBabyClub, Cow & Gate, nutrimum, and Aptaclub, whichever you may choose to register with. Consequently, if you alter your details with one brand, we will change those details in your other registrations too. This allows us to make sure that your post and emails don’t go astray, and means you only have to remember to change one of your accounts.

Exclusions of liability

  1. We use reasonable endeavours to ensure that the data on the Site is accurate and to correct any errors or omissions as soon as practicable after being notified of them. We do not monitor, verify or endorse information submitted by third parties for posting on the Site and you should be aware that such information may be inaccurate, incomplete or out of date. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Site. We do not guarantee that the Site will be fault free and do not accept liability for any errors or omissions.
  2. Neither we nor any of our affiliates shall be liable for any direct, indirect, special or consequential loss (including third party claims, loss of profits, revenue or goodwill) suffered by you or any third party arising in relation to your use of the Site. Nothing in these terms and conditions is to be interpreted as an attempt to limit or exclude our liability for any personal injury resulting from our negligence or other matter that it would be illegal for us to exclude.

Access to the Site and Content

  1. We will endeavour to allow uninterrupted access to the Site, but access to the Site may be suspended, restricted or terminated at any time.
  2. Owing to the nature of electronic transmission of data over the internet and the number of Users we do not accept responsibility for any inability to access the site.
  3. We do not give any warranty that the Site is free from viruses or anything else which may have a harmful effect on any technology.
  4. Whilst we endeavour to ensure that the Content is correct, the Content presented in this Site is provided with the understanding that Cow & Gate is not engaged in rendering medical, counselling, legal, or other professional services or advice. The Content is available for information and as an educational tool; it is not intended as medical or healthcare advice and is not intended as a substitute for professional advice relative to a specific condition or questions you may have regarding a medical condition or legal problem. Always seek the advice of your general practitioner or other qualified healthcare professional regarding any medical condition before starting any new treatment or before proceeding on the basis of any Content. We make no warranties or representations about the accuracy, completeness or suitability for any purpose of the Content or that your use of the Content will be uninterrupted or error free or that the Content is virus free. To the maximum extent permitted by law, we expressly disclaim our liability for any errors, inaccuracies or omissions in the Content and exclude all loss or damage you may suffer as a result of your use or reliance on the Content.

Intellectual property

  1. The copyright in the material contained on this Site together with the Site design, text and graphics and their selection and arrangement belongs to Nutricia. All rights are reserved. Users may download materials for their own personal, non-commercial use, provided all copyright and other proprietary notices are kept intact. The copying, redistribution, re-posting, publication, adaptation or alteration of any part of this Site for any public or commercial purposes is prohibited without written prior permission from Nutricia.
  2. The trademarks, logos, characters and service marks (collectively the "Trademarks") displayed on the Site are registered or unregistered trademarks of Nutricia. Nothing contained in this Site should be construed as granting, by implication, estoppel or otherwise, any license or right in and to the trademarks without the express written permission of Nutricia. Your use of the Trademarks and contents of the Site, except as provided in these Terms and Conditions, is strictly prohibited. You are advised that Nutricia will aggressively enforce their intellectual property rights in the Site and its contents to the fullest extent of the law, including seeking criminal sanctions.

Data protection

  1. A variety of information, text, graphics, software and other materials (“Content”) is available on the Site.
  2. Nutricia strives to keep the Content that we post on the Site accurate, complete, and up-to-date, but we cannot guarantee, and are not responsible for, the accuracy, integrity, quality, completeness, timeliness, or that it will not be objectionable to you, of any Content.
  3. Images of people or places displayed on the Site are either the property of, or used with permission by, Nutricia. The use of these images by you is prohibited unless specifically permitted by these Terms and Conditions or by specific permission elsewhere on the Site. Unauthorised use of images may violate copyright, trademark, privacy and/or publicity laws as well as communications regulations and statutes.


  1. This Site may contain links to other Sites. Cow & Gate is not responsible for the content of any other Site or for on-going review of other Sites. The inclusion of any link to such Sites does not imply endorsement by Cow & Gate. Your linking to any other Sites is at your own risk. Hyperlinking to this Site, in any manner, is not permitted without Cow & Gate's written permission.
  2. Cow & Gate does not represent or warrant that this, or any Site to which ours is linked, will be accessible or available on a timely basis, or that access to the same will be uninterrupted or error free.
  3. Cow & Gate reserves the right to alter or delete material from the Site at any time.
  4. Cow & Gate may, at any time without notice, revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should, therefore, periodically visit this page to review the then current Terms and Conditions.
  5. Cow & Gate may terminate your access to the Site. All disclaimers, indemnities and exclusions in these Terms and Conditions shall survive termination of the agreement between us for any reason.
  6. If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected.
  7. These Terms and Conditions shall be governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit. Cow & Gate reserve the right to alter or update these Terms and Conditions at any time without notice.


  1. This site uses a number of “cookies”, which are small text files placed on your computer with your consent, to help us understand your use of the site, to store your preferences (where expressed), and to provide services and offers that we think may better suit your needs or be of interest you. We may also transfer this information to third parties where required to do so by law, or where such third parties process the information on our behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Site.
  2. This Site also uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help the website analyze how Users use the site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this Site, you consent to the processing of data about you by Google in this manner and for the purposes set out above.


Live Chat

  1. Cow & Gate will carry out the live chat services provided on our website ("Live Chat") with reasonable skill and care.
  2. Cow & Gate does not offer specific medical advice on the Live Chat service. For all specific medical advice, please consult your own doctor or health advisor.
  3. At the time of your 'chat' you may request a transcript of the conversation by pressing the printer or envelope icon at the top of the chat window.
  4. For all specific medical advice, please consult your own doctor or health advisor.
  5. Cow & Gate will keep a transcript of every 'chat' had through LiveChat. This transcript will be kept for 24 months and will be used for training and quality evaluation, and in the event of a consumer complaint in relation to the LiveChat service.
  6. All LiveChat conversations are completed over a secure transmission and are confidential between the "caller" and Cow & Gate, unless express permission is given by the "caller". However, if there is risk of someone being harmed or other unlawful activity, we may have to pass some details onto the authorities.
  7. Furthermore, when you are using LiveChat, please do not transmit any unlawful, threatening, libellous, defamatory, obscene, pornographic or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offence or violate any law.

New Business Enquiries


In these Conditions:
  1. "Customer" means the person who accepts a quotation of the Company for the sale of the Goods or whose order for the Goods is accepted by the Company. "Goods" means the Goods which the Company is to supply in accordance with the Conditions. "The Company" means Nutricia Limited. "Conditions" means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Company and the Customer. "Contract" means the contract for the purchase and sale of the Goods.

Basis of sale

  1. The Company shall sell and the Customer shall purchase the Goods in accordance with the written quotation or price list of the Company which is accepted by the Customer, or any order of the Customer which is accepted by the Company, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the Customer.
  2. No variations to these Conditions shall be binding unless agreed in writing between the authorised representatives of the Parties.
  3. The Company's employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Company in writing. In entering in to the Contract the Customer acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.

Orders and specifications

  1. All quotations or price lists given by the Company are invitations to treat. No order submitted by the Customer shall be deemed to be accepted by the Company unless and until the Company despatches the Goods to the Customer.
  2. The Company reserves the right to make any changes in the specification of the Goods which are required to conform to any applicable safety or statutory requirements.

Terms of payment

The Customer shall pay for the Goods within 15 days of the end of the month in which the Customer is invoiced, notwithstanding that delivery may not have taken place and the property in the goods has not passed to the Customer. The time of payment of the price shall be of the essence of the Contract.


Delivery of the Goods shall be made by the Company delivering the Goods to the place notified by the Customer for delivery, or, where the Customer is to arrange collection, by the Customer collecting the Goods from the Company after the Company has notified the customer that the goods are ready for collection.

Risk and property

  1. Risk of damage to or loss of the Goods shall pass to the Customer at the time of delivery, or if the Customer wrongfully fails to take delivery of the Goods, at the time when the Company has tendered delivery of the goods.
  2. Notwithstanding delivery and the passing of risk in the goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Customer until the Company has received in cash or cleared funds payment in full of the price of the goods and all other goods for which payment is then due.
  3. Until such time as the property in the Goods passes to the Customer, the Customer shall hold the Goods as the Company's fiduciary agent and bailee, and shall keep the Goods separate from those of the Customer and third parties and properly stored, protected and insured and identified as the Company's property. Until that time the Customer shall be entitled to re-sell or use the Goods in the ordinary course of its business, but the proceeds of sale, including insurance proceeds, shall be held on trust for the Company and the Customer shall keep all such proceeds separate from any monies or property of the Customer and third parties and shall account for the same to the Company.
  4. If the Customer fails to pay for the Goods within the time specified under clause 4 (Terms and Payment), and provided the Goods have not been resold, the Company shall be entitled at any time to require the Customer to deliver up the goods to the Company and to enter upon any premises of the Customer or any third party where the Goods are stored and repossess the Goods. The right to repossess the Goods shall continue to subsist notwithstanding the termination of the Contract for any reason and is without prejudice to any accrued rights of the Company.
  5. The Customer shall not be entitled to pledge or change by way of security any of the Goods which remain the property of the Company, but if the Customer does so all monies owing to the Company shall (without prejudice to any other right or remedy of the Company) forthwith become due and payable.
  6. The Customer assigns to the Company all rights and claims which the Customer may have against any third party arising from re-sales of the Goods, until payment is made in full by the third party.

Warranties and liability

  1. Subject as expressly provided in these Conditions all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
  2. Any claim by the Customer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specifications shall (whether or not delivery is refused by the Customer) be notified to the Company within two days from the date of delivery. If delivery is not refused, and the Customer does not notify the Company accordingly, the Customer shall not be entitled to reject the Goods and the Company shall have no liability for such defect or failure, and the Customer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
  3. Where any valid claim in respect of any of the goods which is based on any such defect or failure is notified to the Company in accordance with these conditions, the Company shall be entitled to replace the Goods free of charge, or, at the Company's sole discretion, to refund to the Customer the price of the Goods (or a proportionate part of the price) but the Company shall have no further liability to the Customer.
  4. Except in respect of death or personal injury caused by the Company's negligence the Company shall not be liable to the Customer by reason of any representation of any implied warranty, condition or other term or any duty at common law or under the express terms of the Contract, for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Company, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or re-sale by the Customer, except as expressly provided in these Conditions.
  5. The Customer acknowledges that it is agreed to be the responsibility of the Customer to effect insurance on its own behalf in respect of any claim to which this clause relates and undertakes and agrees that in respect of all actions, claims, proceedings, costs, losses and damages the Customer will use its best endeavours to arrange for its underwriters and/or insurers to renounce their rights of recourse (if any) against the Company.

Force majeure

Neither party shall be liable for any default due to act of God, war, strike, lock-out, industrial action, fire, flood, drought, tempest or other event beyond the reasonable control of either party.

Insolvency of customer

This clause applies if:
  1. The Customer makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) has a petition presented for its winding-up or passes a resolution for voluntary winding-up otherwise than for the purposes of a bona fide amalgamation or reconstruction or compounds with its creditors or has a nominee, supervisor or administrator appointed pursuant to the Insolvency Act 1986 or has a Receiver or Administrative Receiver, or an encumbrancer, take possession of all or any part of its assets.
  2. The Customer ceases or threatens to cease to carry on business; or
  3. The Company reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly.
  4. If this clause applies then, without prejudice to any other right or remedy available to the Company, the Company shall be entitled to cancel the Contract or suspend any deliveries under the Contract without any liability to the Customer, and if the Goods have been delivered but not paid for the price shall become immediately due and payable and the Company may exercise its right under clause 6 (Risk and Property).

Interface with markings

The Purchaser shall not alter, obscure, remove, conceal or otherwise interfere with any markings, warnings, instructions or information placed by the Company on the Goods or with their labelling and packaging. The Purchaser will take all possible steps that its retail customers are notified of this term and that they comply fully with it.


  1. Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing (which shall include telex, cable, facsimile transmission, and comparable means of communication) addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.
  2. No waiver by the Company of any breach of the Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision. If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.
  3. The Contract shall be governed by English law and the parties agree to submit to the non-exclusive jurisdiction of the Courts of England and Wales.

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